Refund Policy

At Epinvault, customer satisfaction is our top priority. Due to the nature of digital goods, all sales are considered final. However, we understand that exceptional circumstances may occur, and we are here to help.

Eligibility for Refund or Replacement

We may offer a refund or replacement in the following cases:

• You did not receive the product due to a technical error or delivery failure on our side.

• The digital file is corrupted or unusable, and we are unable to provide a working version.

• You were charged more than once for the same product.

In these cases, please contact us within 48 hours of purchase at support@epinvault.com, including your order number, product name, and a brief explanation of the issue.

Non-Refundable Conditions

We do not offer refunds or exchanges in the following cases:

• You changed your mind after the purchase.

• You purchased the wrong product by mistake.

• The product has been successfully delivered and downloaded.

• The issue is due to compatibility with your device, software, or system (unless stated on the product page).

Chargebacks

Please contact us before initiating a chargeback. We are committed to resolving any issue promptly and fairly.

Unauthorized chargebacks for fully delivered digital goods may result in a permanent ban from purchasing on our platform.

Gift Cards and Discount Codes

• Gift card purchases are non-refundable.

• Discount codes cannot be redeemed for cash or applied retroactively to previous orders.

Contact Us

If you have questions regarding our digital product return policy, feel free to reach out:

Email: support@epinvault.com
Address: 8 The Green, Suite 17755, Dover, DE, 19901, USA